Here is a comprehensive, legally grounded Privacy Policy tailored specifically for Make It Clean. It covers your Australian operations across Brisbane, Adelaide, and the Gold Coast, and accounts for your data flow through platforms like involve.me, Pipedrive, and JustCall.

You can copy and paste this text directly into your new /privacy-policy page.

Privacy Policy

Last Updated: June 2026

Welcome to Make It Clean (makeitclean.com.au). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, request a quote, or use our residential cleaning services in Brisbane, Adelaide, and the Gold Coast.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information necessary to provide you with high-quality residential cleaning services and accurate custom quotes. This includes:

• Contact Information: Your first name, last name, email address, and phone number.
• Service and Location Data: Your physical residential address, postal code, home details (number of bedrooms/bathrooms), and preferred service frequency (weekly, fortnightly, monthly, or one-time).
• Communication Records: Text messages, phone call recordings, and emails exchanged with our team or automated systems.
• Payment Details: Financial transactions and billing information required to process payments securely through our third-party payment gateways.

2. How We Collect Your Data

We collect personal information directly from you, as well as through trusted third-party integrations:

• Our Inbound Web Forms: Information you type into our interactive booking and quote forms (powered by involve.me).
• Customer Relationship Tools: Data syncs automatically into our CRM system (Pipedrive) and communications platform (JustCall) when you request a callback or quote.
• Exclusively Sourced Leads: Trusted third-party service networks (such as Jim’s Cleaning) when you explicitly consent to have your information transferred to an exclusive provider in your local area.
• Cookies and Analytics: Standard tracking tools used by Google Ads to measure website performance, conversion tracking, and optimize user experience.

3. How We Use Your Information

We use the data we collect to streamline our “Speed to Lead” process, optimize operations, and deliver exceptional service. Specifically, we use it to:

• Generate accurate flat-rate or hourly cleaning quotes tailored to your home.
• Schedule, modify, and confirm cleaning appointments.
• Send instant automated text messages (SMS) and email reminders regarding your quotes or upcoming visits.
• Improve our ad campaigns and monitor lead-capture funnel completion rates.
• Process secure, compliant payments for completed services.

4. When We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with essential operational service providers who help us run our business, including:

• Our background-checked, professional cleaning teams so they can navigate to and service your home.
• Our CRM and communications software vendors (Pipedrive, JustCall, and involve.me) to manage your file securely.
• Payment processing providers to securely execute billing.
• Legal authorities if required to comply with an enforceable government request or applicable law under Australian jurisdiction.

5. Data Security and Retention

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

• Your data is kept in secure, password-protected cloud databases through our enterprise CRM.
• Communications are handled through authenticated professional portals.
• We retain your active customer information for as long as necessary to manage your ongoing recurring cleaning schedule or to comply with corporate tax retention laws in Australia.

6. Your Rights and Choice (Opt-Out)

You have full control over your personal information. Under Australian law, you have the right to request access to the personal data we hold about you, or ask us to correct inaccuracies.

• SMS Opt-Out: You can stop receiving automated text messages from us at any time by replying “STOP” to any text sent via our JustCall system.
• Email Opt-Out: You can unsubscribe from promotional or automated follow-up emails by clicking the “Unsubscribe” link at the bottom of our emails.
• Data Deletion: If you wish to be removed entirely from our active marketing data pipelines, contact us directly and we will archive your file securely.

7. Contact Us

If you have any questions about this Privacy Policy, wish to update your records, or want to make a formal privacy complaint, please reach out to us at:

• Website: makeitclean.com.au
• Email: [Insert Your Business Email Here, e.g., hello@makeitclean.com.au]
• Regions Served: Brisbane, Adelaide, Gold Coast